ca77 Privacy Policy

1. Who We Are

ca77 (referred to throughout this policy as "ca77", "we", "us", or "our") operates the online betting and gaming platform available at ca77.io. ca77 is the data controller responsible for the personal data of players who access our platform from Bangladesh and other supported markets.

If you have any questions about this Privacy Policy or about how ca77 handles your personal data, please contact our support team at [email protected]. All privacy-related enquiries are handled with priority and in strict confidence.

2. Information We Collect

2.1 Information You Provide Directly

When you register a ca77 account, verify your identity, make a deposit or withdrawal, or contact our support team, you provide us with personal data directly. This includes your full legal name, date of birth, email address, mobile phone number, and payment method details (such as your bKash, Nagad, or Rocket wallet number).

During the identity verification (KYC) process, you may also be required to submit copies of official identification documents, such as your Bangladesh National ID Card or passport, and proof of address such as a utility bill or bank statement.

2.2 Information We Collect Automatically

When you access and use the ca77 platform, we automatically collect certain technical and usage data. This includes your IP address, device identifiers, browser type and version, operating system, pages visited, bet history, games played, session duration, login and logout timestamps (recorded in Bangladesh Standard Time, BST UTC+6), and error logs.

This information is collected via cookies, server logs, and similar tracking technologies as described in Section 4 of this policy.

2.3 Information From Third Parties

In certain circumstances, ca77 may receive information about you from third-party sources, including payment processors (to verify transaction status), identity verification service providers (to assist with KYC compliance), and fraud prevention agencies.

3. How We Use Your Data

ca77 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your ca77 player account, processing registration, and managing your account preferences.
• Identity verification: Confirming your identity and age (21+) in compliance with our responsible gaming and anti-fraud obligations.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and other supported methods.
• Service delivery: Providing access to sports betting, live casino, slots, crash games, and all other ca77 platform features.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: Monitoring gaming patterns to identify and assist players who may be experiencing gambling-related difficulties.
• Platform improvement: Analysing usage patterns and technical performance to improve the ca77 platform, correct errors, and develop new features.
• Legal compliance: Meeting our obligations under applicable laws and regulations.
• Marketing (where consented): Sending you promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit the ca77 platform. They allow ca77 to recognise your device, remember your preferences, maintain your session, and collect usage analytics. Similar tracking technologies such as web beacons and pixel tags may also be used for comparable purposes.

4.2 Types of Cookies ca77 Uses

• Essential cookies: Required for the platform to function. These enable login sessions, maintain your account state, and process transactions. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Help ca77 understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences such as language settings, display options, and previously selected payment methods to improve your experience.
• Security cookies: Used to detect fraudulent activity, bot traffic, and unauthorised access attempts.

4.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ca77 platform. Full details of cookie management options are available in your browser's help documentation.

5. Sharing Your Data

ca77 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where strictly necessary and subject to appropriate confidentiality agreements:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use ca77.
• Fraud prevention and security partners: Services that assist ca77 in detecting and preventing fraudulent or criminal activity on the platform.
• Game software providers: Game studios and platform technology providers who supply the games available on ca77 and who may process limited technical data as part of game delivery.
• Legal and regulatory authorities: Where ca77 is required by law, court order, or regulatory obligation to disclose personal data to competent authorities.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged by ca77, subject to strict professional confidentiality obligations.

6. International Data Transfers

In the course of providing its services, ca77 may transfer personal data to systems or service providers located outside Bangladesh. Where such transfers occur, ca77 takes all reasonable steps to ensure that your data receives an equivalent level of protection to that afforded within Bangladesh, including through the use of contractual safeguards and data processing agreements with recipient entities.

7. Data Retention

ca77 retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable legal, regulatory, tax, or accounting obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active ca77 account and for a period of five (5) years following permanent account closure.
• Transaction and financial data: Retained for a minimum of five (5) years to comply with applicable financial record-keeping obligations.
• Support and communications data: Retained for three (3) years from the date of the relevant interaction.
• Technical and usage data: Typically retained in identifiable form for up to twenty-four (24) months, after which it is anonymised or deleted.
• Marketing preference records: Retained until you withdraw your consent or for two (2) years following your last interaction with a marketing communication.

Upon expiry of the applicable retention period, personal data is securely deleted from ca77 systems or rendered permanently anonymous.

8. Data Security

ca77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ca77 platform;
• Encryption of sensitive data at rest within ca77 databases;
• Role-based access controls limiting data access to authorised personnel with a demonstrated need;
• Regular security audits and penetration testing of the ca77 platform infrastructure;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious access patterns and automated fraud detection systems.

While ca77 takes all reasonable precautions to secure your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your ca77 account credentials. If you suspect that your account has been compromised, please contact support immediately at [email protected].

9. Your Rights

As described in the "Your Rights" section above, you have the right to access, correct, delete, restrict, and port your personal data, as well as to withdraw consent for marketing processing at any time. To exercise any of these rights, please submit a written request to [email protected] with sufficient information to verify your identity. ca77 will respond to all valid data rights requests within a reasonable period and will not charge a fee for standard requests.

Where ca77 is unable to fulfil a data rights request — for example, because of a conflicting legal obligation — we will explain the reason in our response.

10. Marketing Communications

ca77 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, offers, new games, and platform updates. We will only send you marketing communications where you have given your explicit consent to receive them at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email;
• Updating your communication preferences in your ca77 account settings; or
• Contacting our support team at [email protected] with a request to be removed from marketing lists.

Please note that opting out of marketing communications does not affect transactional or account-related communications, which ca77 is required to send as part of the service relationship.

11. Third-Party Links

The ca77 platform may contain references to third-party services, including payment processors and game providers. ca77 is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your ca77 account.

12. Children's Privacy

The ca77 platform is strictly intended for adults aged 21 years and above. ca77 does not knowingly collect personal data from individuals under the age of 21. If ca77 becomes aware that personal data has been collected from a person under the minimum age requirement, that data will be deleted immediately and the associated account closed. If you believe that ca77 may have collected data from an underage individual, please contact us at [email protected] without delay.

13. Changes to This Privacy Policy

ca77 reserves the right to amend this Privacy Policy at any time. When we make material changes to the policy, we will notify registered players via the email address associated with their ca77 account and/or through a prominent notice on the ca77 platform. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed of how ca77 handles your personal data. Your continued use of the ca77 platform following notification of a policy update constitutes your acceptance of the revised policy.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ca77 handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Support availability: 24 hours a day, 7 days a week
• Response target: ca77 aims to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, BST UTC+6) and to resolve them within a reasonable period thereafter.

ca77 takes all privacy complaints seriously. If you submit a complaint, we will investigate the matter thoroughly and provide a written response explaining our findings and any corrective action taken.